Delivery performance
GLS is a leader in quality within parcel distribution. At GLS, we measure our quality every single day to improve ourselves and provide the best possible service to our customers and consignees.
General Logistics Systems Denmark
GLS Denmark's goal is to deliver all parcels nationally, day to day, with the exception of deliveries to Anholt and Bornholm.
99.51% of the parcels reached their destination in Denmark on the working day after they were sent from the sender in Denmark (first delivery attempt). However, with the exception of packages for delivery on Anholt and Bornholm.
Our quality for parcels that have been sent in accordance with the Postal Act in 2025 can be seen below.
| Claims | Claims w/compensation | |
|---|---|---|
| Total | 79.596 | 5.201 |
General Logistics Systems Express
GLS Express' goal is to deliver all shipments nationally, day to day, with the exception of deliveries to Anholt and Bornholm. There may also be customer-requested exceptions.
93.51% of the parcels reached their destination in Denmark the working day after they were sent from the sender in Denmark (first delivery attempt). However, with the exception of packages for delivery on Anholt and Bornholm.
Our quality for parcels that have been sent in accordance with the Postal Act in 2025 can be seen below.
| Claims | Claims w/compensation | |
|---|---|---|
| Total | 327 | 232 |