Sending parcels from GLS box
Use our e-Balik (www.e-balik.cz) to send your parcel conveniently.
-
Do you need a hand?
If you´ve got a question or just need an advice on to get your parcel, get in touch with our customer service. -
Personal data protection
The area is monitored by cameras with recording for the protection of property and persons. -
Do you want the best tenant?
If you´ve got a free place, we´ll provide you the best tenant for the place.
Submission for transport
With a parcel label
1. Scan the barcode
The barcode on the address label can be scanned by bringing the package close to the scanner at the bottom of the control panel. The scanner starts automatically when the barcode is approached.
2. Select your box
GLS parcel boxes offer different box sizes according to the size of your parcel.
3. Insert the package and close the box
4. Confirm the insertion of the package on the display of the Parcel box
GLS will take care of the rest.
Without a parcel label
1. Sending a parcel without a label
After ordering a shipment via the GLS CZ mobile app or the web portal www.e-balik.cz, the sender will receive a PIN code for dispatch, which must be clearly written directly on the parcel.
Based on the PIN code, the parcel can only be sent via a GLS Box; it cannot be shipped through other types of drop-off points.
2. Select your box
GLS parcel boxes offer different box sizes according to the size of your parcel.
3. Insert the package and close the box
4. Confirm the insertion of the package on the display of the box
The shipping label for the parcel will be with the courier who will collect the package from the drop-off location. Depending on the time the parcel is placed in the box, the courier will collect it no later than the next business day, and it will be delivered to the recipient within the standard transit time.
Tracking events will only appear once the parcel has been collected by the courier.
Size restrictions for parcel sending
GLS parcel boxes offer different box sizes according to the size of your parcel.
FAQs and troubleshooting
If you have any questions, please contact our Customer Service Centre on weekdays between 8:00 am and 5:30 pm at info@gls-czech.com or
+420 567 771 111.
How do I submit a package for shipment?
A parcel can only be submitted to GLS Parcel Box with a valid GLS address label. If you do not have a label, you can easily create one at www.e-balik.cz.
The box does not opened. What should I do?
If the box does not open even after selecting the box on the box control panel, try entering the instruction again. If the box still does not open, please contact our Technical support for GLS pick-up points, which is available on weekdays between 7:00 and 17:00 at +420 567 771 166 or parcelshop@gls-czech.com. Do not try to open the mailbox by brute force.
The open box is too small for my package. How do I choose a larger one?
If the parcel does not fit in the box, do not try to force it in, close the box and select a more suitable size. If the GLS Parcel Box does not have a suitable loose box, use the GLS Parcel Shop.
I can't scan the barcode. What should I do?
Make sure that you are placing the package at the scanner, placing the entire barcode on the address label of the package and that you are placing it close enough. If you still can't scan, enter the full package number manually on the keypad. If unsuccessful, contact our technical support for GLS pick-up points, which is available on weekdays between 7:00 a.m. and 5:00 p.m. at +420 567 771 166 or parcelshop@gls-czech.com.
How do I create an address label if I am not a GLS client?
If you do not have a forwarding contract with GLS, you can create an address label online without registering at e-Balík.
Which address labels does GLS Parcel Box accept?
Packages with address labels created in all GLS shipping programs, including e-Package, MyGLS, GLS Online, can be placed in the GLS Parcel Box for shipment.
When will the parcel be picked up and how long will it take to ship?
If the deposited parcel is picked up by the courier on the same day it was deposited by the sender, it will be delivered on the next working day in the Czech Republic. If the package is deposited after the courier arrives, the delivery date will be extended by one working day. Parcels sent abroad are delivered within the standard delivery times.
Can I find out if the courier has already picked up my parcel from GLS Parcel Box?
Only the recipient of the parcel receives information that the parcel has been collected by the courier.
Is it possible to track the status of a parcel placed in a GLS Parcel Box?
Yes, the current status of the parcel can be tracked using the Track & Trace feature. After entering the package number, the history of the package is immediately displayed.
Will I receive confirmation that a package has been deposited in a GLS Parcel Box?
The deposit confirmation is displayed immediately after the package is placed in the box, no further confirmation is sent.
What should I do if I place a parcel in the box and find something missing or want to cancel the shipment?
If you need to cancel the shipment, please contact our Technical support for GLS pick-up points, which is available on weekdays between 7:00 am and 5:00 pm at +420 567 771 166 or parcelshop@gls-czech.com.
Privacy policy
The data controller is General Logistics Systems Czech Republic s.r.o., ID 26087961, Průmyslová 5619/1, 586 01 Jihlava Czech Republic, Data Protection Manager: dataprotection@gls-czech.com .
The record is processed by ALFA 3, s.r.o., ID 42228123. The retention period of the record is 30 days, after which it will be automatically deleted.
The purpose of the monitoring is to ensure the safety of persons and property, including prevention, which is a legitimate interest of the controller. You have the right to object and the right to erasure - more information at https://gls-group.eu/GROUP/en/dataprotection/glsczechrepublic-additional